FAQ'SQ: Who is Baba watoto ?
A: .Babawatoto is an online service that enables you to send a variety of practical and thoughtful gifts to your family and friends in Kenya. Our popular gift vouchers are the Uchumi, Nakumatt or shopping vouchers. Airtime for mobile phones.We offer you a service of convenience, efficiency and reliability.
Q: How can I be assured you will do as you say?
A: There are many ways you can assure yourself about our service: You can email us with questions you have about our service or your concerns about placing an order.You can call our US office and talk to our staff. also You can call our office in Nairobi or you can contact the organizations we work with in Kenya .
Q: How do I place an order for a gift voucher or airtime?
A: Select the type of voucher you want to send.Once you select the voucher, click on 'Add to cart", this will take you to your shopping cart, where you see the total items you ordered and their value. You can continue to select other items (you can select as many items as you desire in an order, we only charge you one service fee). In the same order you can send someone shopping vouchers, airtime and anything you want .
Q: How to pay for your order ?
A: You can pay using a credit card, debit card, money order, direct bank deposit, or through a registered agent. (We accept all cards with the Visa or MasterCard logo on them) Using a credit or debit card makes the order process much faster. Our website uses a secure server that guarantees privacy and security on all payment transactions. Your transaction security is very important to us.
Q: Is the website secure?
A:Yes.Babawatoto guarantees the safety and security of all transactions made on the website. Using secure servers we ensure that all credit card transactions are secure and all information provided is kept private. Your security is very important to us. We utilizes some advanced security features which include the encryption of transmissions for the transactions and a database encryption mechanism all geared to enhance the security of the transaction.
Q:How do I know my order has gone through?
A:Once your payment goes through we notify you immediately of the payment status and follow up with a confirmation by email.
Q:Can I get a refund?
A:Yes. If we are unable to contact your recipient after several attempts, you are entitled to a full refund minus the service fees.
Q:Why do you charge a service fee?
A;We charge a service fee to enable us meet costs of maintaining our service. At $1.99, our fees not only reasonable and competitive but we have the lowest exchange rates in comparison to our competitors.
