Whats your Exchange rate ?
We use the prevailing rate ksh 79.80/= To the USD .The prices quoted and inclusive of the cost of providing the service.For example if you want to send a Ksh 3000/= TUMA PESA voucher to anyone in Kenya the price quoted is Ksh3000 (the actual due ) + (sending costs).
How long does it take for recipients to receive the TUMA PESA?
A request placed on the office working hours ( 8.00 am -5.00 pm Kenyan time) will be processed within 30 minutes to 3 hours of placing the order .We take time to verify that the person we are in contact with is the person designated to receive the money.This verification is done to ensure that the order is processed to the right recipient.
How do I know my order has gone through?
Once your payment goes through we notify you immediately of the payment status and follow up with a confirmation by email.
What currencies do you accept?
We accept orders in all currencies such as Euro, Pound, Australian ,Canadian dollars or japanese yen.however all orders are processed in US Dollars.
Where do the recipients receive the TUMA PESA ?
There are a wide range of agents nationwide where voucher can be deposited or withdrawn, and the number is growing all the time. They include petrol stations, supermarkets, courier companies, cybercafes, retail outlets e.t.c.
